Technical Writer III - Product Docs (Hybrid, Toronto)
Core
Write customer-focused product documentation (features, release notes, API docs) to guide and educate users in the cybersecurity domain.
Role type
Senior Technical Writer (Product Documentation)
Builds
Customer-facing documentation for CrowdStrike's AI-native cybersecurity platform
Domain
Cybersecurity / AI-native security platforms
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical writing, structured authoring (DITA/XML), topic-based authoring, user experience fundamentals, audience analysis, version control (Git/GitHub), AI workflow integration
Preferred skills
Component Content Management System (CCMS), cybersecurity industry knowledge, AI agent/prompt engineering
Technologies
OxygenXML Editor, Git, GitHub, GitLab, BitBucket, CCMS
Responsibilities
Produce high-quality documentation for new features and releases; partner with SMEs, designers, and product managers to develop product knowledge; advise and assist other writers; define team strategy and vision; advocate for customer needs in documentation
Seniority
Senior, hands-on IC