Technical Service Representative
Core
Deliver specialized case management and technical support to Polaris dealers by diagnosing complex vehicle issues, evaluating warranty requests, and providing technical guidance to ensure efficient service outcomes.
Role type
Technical Service Representative (TSR)
Builds
Efficient service outcomes and accurate troubleshooting for dealership technicians
Domain
Powersports / Off-road vehicles / Automotive repair
Deliverable
client delivery
Required skills
Vehicle diagnostics and troubleshooting, Engine/fuel/intake/exhaust/suspension/driveline/transmission/electrical/HVAC system expertise, Electrical theory knowledge, Diagnostic tool usage (multimeters), Root cause analysis, Warranty eligibility determination, Flat rate time studies, Service manual development, Cross-functional collaboration
Preferred skills
Powersports industry knowledge, Polaris product familiarity, Dealer or customer service experience
Technologies
Microsoft Office (Word, Excel, SharePoint), Diagnostic tools (multimeters)
Responsibilities
Diagnose vehicle issues by verifying complaints, identifying symptoms, isolating root causes, and implementing repairs; Evaluate warranty authorization cases for root cause, eligibility, component coverage, and labor accuracy; Conduct flat rate time studies and review warranty flat rate manuals; Contribute to the development and improvement of service manuals, diagnostic processes, and training materials; Serve as a subject matter expert for assigned vehicle platforms or systems; Maintain detailed documentation of all dealer and customer interactions.
Seniority
Mid-level, hands-on technical specialist