Patient Support Specialist - 1-year Contract
Core
Drive process improvements and digital enablement for Patient Support Services (PSS) programs to enhance patient and healthcare professional experiences in specialty care.
Role type
Senior IC Patient Support Process Specialist
Builds
Consistent, high-quality, and compliant patient support programs and workflows
Domain
Biopharma / Specialty Care / Patient Support Services
Deliverable
product features
Required skills
Process improvement, Digital tools implementation, Program oversight, Vendor management, Compliance & audit readiness, Strategic planning, Cross-functional collaboration, Data analysis, Project management, Stakeholder communication
Preferred skills
Master's degree, Experience piloting digital capabilities, Leadership potential
Technologies
Excel, PowerPoint, SharePoint, Power Automate
Responsibilities
Identify gaps and design process improvements across PSS programs, Implement best practices and digital tools to evolve operations, Maintain visibility and establish standards across patient programs, Manage vendor partnerships and cross-functional stakeholder relationships, Ensure compliance with local and global processes, Contribute to strategic planning and shared milestones
Seniority
Mid-level, hands-on IC