Customer Experience Partner - Immunology
Core
Serve as a trusted partner to healthcare providers, delivering clinical insights and therapeutic solutions to improve patient outcomes while achieving sales targets.
Role type
Senior Customer Experience Partner (Immunology)
Builds
Therapeutic solutions and clinical insights for healthcare providers
Domain
Biopharma / Immunology
Deliverable
client delivery
Required skills
Medical background, sales results achievement, account management, Go-to-Market strategy, multi-channel engagement, customer segmentation, digital capabilities, market intelligence, KOL/DOL relationship management
Preferred skills
Squad mindset, agile mindset, autonomous self-organization, entrepreneurial networker
Technologies
Digital tools for customer engagement and market analysis
Responsibilities
Manage customer journey and execution of customer persona individualization; Deliver and customize product messages and implement product strategy; Conduct qualitative customer feedback and market trend analysis; Maintain relationships with Key Opinion Leaders (KOLs) and Decision Makers (DOLs); Facilitate access to Sanofi products; Expand business through new channels and cross-functional collaboration.
Seniority
Senior, hands-on IC
