Digital Product Owner - Salesforce - Order to Cash
Core
Own the product roadmap and full lifecycle management for Customer Contact Management and Order to Cash processes within the Salesforce ecosystem.
Role type
Senior Digital Product Owner (Salesforce Service Cloud & Agentforce)
Builds
Omnichannel customer contact solutions, AI-powered automation tools, and digital transformation initiatives for Order to Cash.
Domain
Biopharmaceutical / Enterprise CRM / Order to Cash
Deliverable
production ML models | product features
Required skills
Salesforce Service Cloud, Salesforce Agentforce Platform, AI & Automation, ERP Systems, Agile Methodology, Data Analysis, Product Forecasting, Stakeholder Management
Preferred skills
Salesforce Agentforce certification, Pharmaceutical industry experience
Technologies
Salesforce Service Cloud, Salesforce Agentforce, Jira, Confluence, RPA
Responsibilities
Develop and execute digital strategy for Customer Contact Management, Lead agile development teams using Scrum, Drive customer-focused product decisions using data-driven insights, Lead deployment and governance of Salesforce Agentforce, Manage platform integrations with ERP systems, Present to senior leadership and executive stakeholders
Seniority
Senior, hands-on IC