Loan Servicing and Payment Associate
Core
Process loan payments, payoffs, and verifications while managing customer service inquiries and maintaining accurate loan records.
Role type
Loan Servicing Associate
Builds
Accurate loan transaction records and customer payment histories
Domain
Banking / Loan Servicing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Loan servicing experience, attention to detail, proficiency with NuPoint and Microsoft Office, mail processing, data verification
Preferred skills
Loan knowledge, experience with title companies
Technologies
NuPoint, IS Check/Network, Microsoft Office, Center View, Synergy, Outlook, Treev
Responsibilities
Process incoming postal payments and payoffs, verify daily work input accuracy, compare incoming payments against loan information, process NSF checks, monitor vehicle titles and liens, distribute mail, process mortgage credit requests, handle HELOC reports and corrections
Seniority
Entry-level to Mid-level, standard procedures