Customer Service Representative- St Paul SY
Core
Provide contact and liaison between customers, the sales team, and internal departments; process orders and resolve customer inquiries.
Role type
Customer Service Representative
Builds
Customer service interactions and order processing for food products
Domain
Food manufacturing and distribution
Deliverable
client delivery
Required skills
inbound and outbound calling, order processing, billing verification, invoice management, same-day delivery coordination, problem troubleshooting, Microsoft Office proficiency
Preferred skills
food manufacturing or distribution experience
Responsibilities
Receive inbound calls and place outbound calls to provide product information, take orders, and troubleshoot issues; keep records of customer interactions; respond to service or billing questions; coordinate same-day deliveries and pickups; confirm and file invoices; identify opportunities for improvements in products, shipping, or billing methods.
Seniority
Individual Contributor, entry to mid-level