Strategic Solutions Analyst
Core
Liaison between Waystar and strategic clients/partners, handling inbound inquiries and conducting proactive analysis to support healthcare revenue cycle operations.
Role type
Strategic Solutions Analyst (Client Success)
Builds
Waystar healthcare payments platform solutions for providers and payers
Domain
Healthcare / Revenue Cycle Management / SaaS
Deliverable
product features
Required skills
Data analysis, relationship management, client service, troubleshooting, prioritization, process management, change management, report development, presentation skills
Preferred skills
Healthcare domain knowledge (billing/coding), EDI file management, Microsoft Office proficiency
Technologies
Microsoft Office (Excel, PowerPoint, Word), Waystar platform
Responsibilities
Handle inbound client inquiries via phone and email, conduct proactive client analysis, serve as escalated point of contact, coordinate cross-functional resources for client issues, provide training on Waystar solutions, lead strategic conference calls, develop and present reports to management, identify opportunities for solution improvement
Seniority
Individual Contributor