Guest Services Rep III
Core
Front-line guest services representative serving as a problem solver, advocate, and liaison for patients, visitors, and staff across 12 locations in a medical center.
Role type
Guest Services Representative
Builds
Patient and visitor support services, access management, and interdepartmental coordination within a hospital system.
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Critical thinking, problem solving, conflict resolution, HIPAA compliance, wayfinding, visitor management, emergency response, transportation assistance, interdepartmental communication
Preferred skills
Experience with diverse populations, handling emotional situations, knowledge of hospital policies
Technologies
Visitor Management system, Guest Services Blue Book, operational systems
Responsibilities
Handle non-routine inquiries and complaints; manage hospital access and visitor badging; provide transportation and support for outpatients; enforce visitation guidelines; coordinate with nursing and emergency teams; assist with emergency page codes.
Seniority
Mid-level, independent contributor