Guest Services Rep III
Core
Front-line guest services representative serving as a problem solver, advocate, and liaison for patients, visitors, and staff across 12 locations in a medical center.
Role type
Guest Services Representative
Builds
Patient and visitor information resources, access management, and support services within a hospital system
Domain
Healthcare / Hospital Operations
Deliverable
product features
Required skills
Problem solving, critical thinking, conflict resolution, HIPAA compliance, wayfinding, visitor management, interdepartmental liaison, emergency response coordination, transportation assistance
Preferred skills
Multi-lingual ability, experience with diverse populations, stress management
Technologies
Visitor Management system, Guest Services Blue Book, operational systems
Responsibilities
Handle non-routine inquiries and complaints, manage hospital access and visitor badging, provide transport assistance for outpatients, coordinate with emergency code teams, enforce visitation guidelines, assist with vendor credentialing, support family waiting room operations
Seniority
Mid-level, independent contributor