Self-Pay Collection Rep II
Core
Manages patient self-pay accounts, resolves billing discrepancies, and collects outstanding balances.
Role type
Self-pay collection representative
Builds
Patient payment plans and resolved accounts
Domain
Healthcare billing and collections
Required skills
Account record maintenance, report review, credit balance resolution, outbound calling, collection agency liaison support, financial assistance program navigation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Review and resolve unbilled cash claims and self-pay hold bills; Manage credit balances and process patient refunds; Handle incoming patient inquiries regarding statements and balances; Initiate outbound calls to collect outstanding balances; Act as backup for collection agency liaison on estate claims and disputes