Customer Tech Suppt Tech III
Core
Provide help desk call support to clinical and office customers, resolving technical issues with computer systems and software.
Role type
Level 3 IT Help Desk Technician
Builds
Maintains healthy and efficient computer systems for Neurology and Neurosurgery departments
Domain
Healthcare IT / Clinical Support
Deliverable
client delivery
Required skills
Mac/Windows/Linux OS support, hardware troubleshooting, printer setup, video conferencing tools (Zoom/MS-Teams), website design support, project management basics
Preferred skills
LAN/WAN technology understanding, A+ certification, advanced problem-solving
Technologies
Mac, Windows, Linux, Microsoft Office Suite, XLTEK, BrainLab Systems, Zoom, MS-Teams
Responsibilities
Take phone calls and document customer needs, troubleshoot and repair hardware/software, purchase and setup computer equipment, support video conferencing technologies, assist with department website and digital signage updates
Seniority
Mid-level, hands-on IC
