Retail Manager- CLUB Membership
Core
Oversee and drive the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout the retail store, while supporting the entire team during Manager on Duty shifts.
Role type
Retail Manager (Loyalty Program)
Builds
CLUB customer loyalty program and store operations
Domain
Retail / Outdoor recreation
Deliverable
product features
Required skills
Customer service, team leadership, coaching, multi-tasking, metrics analysis, compliance management, recruitment, training
Preferred skills
Servant leadership, transparency, empathy, resilience
Technologies
Electronic point of sale, inventory management systems, spreadsheets
Responsibilities
Exemplify CLUB Customer Service standards and promote exclusive benefits; Actively listen to customers and develop strategies to improve the CLUB experience; Build strong relationships with General Manager, managers, and outfitters; Train new Outfitters and recognize contributions; Create strategies for recruiting and retaining talent; Design and execute strategies to meet key CLUB metrics and analyze reporting; Execute operational and compliance programs.
Seniority
Mid-level, hands-on IC