Store Lead
Core
Partner with Store Manager to support store team members in achieving sales performance, operational excellence, and customer experience goals when acting as manager on duty.
Role type
Store Lead (Retail Operations)
Builds
Retail store operations and customer service experiences
Domain
Retail
Deliverable
product features
Required skills
Sales coaching, operational management, team leadership, customer service training, recruitment support, data analysis, POS system operation, physical stamina
Preferred skills
Strategic thinking, problem-solving, diversity and inclusion advocacy
Technologies
Microsoft Office, video conferencing tools, POS systems
Responsibilities
Coach and develop store staff to meet sales and service standards, open and close the store, execute store business plans and operational initiatives, train staff on customer service and brand standards, analyze store reports to drive performance, assist in recruiting store staff, maintain visual merchandising and brand standards.
Seniority
Individual Contributor, supervisory support