Patient Service Representative (PSR) - Ortho/Imaging/Lab Clinic
Core
Registers patients, creates initial electronic health records, verifies insurance and demographic data, and manages patient financial responsibilities in an orthopedic/imaging/lab clinic.
Role type
Patient Service Representative (PSR)
Builds
Patient registration workflows, accurate medical records, and timely billing processes
Domain
Healthcare / Medical Imaging & Laboratory Services
Required skills
Patient registration, insurance verification, HIPAA compliance, financial counseling, appointment scheduling, customer service, data entry, multitasking
Preferred skills
Knowledge of commercial and government insurance plans, experience with electronic health records, ability to handle high-volume workloads
Technologies
Electronic Health Records (EHR), Microsoft Office, phone systems, patient portals
Responsibilities
Check in and register patients; obtain and verify demographic and insurance information; collect co-pays and discuss financial obligations; create initial electronic health records; ensure patient identification compliance; schedule appointments and coordinate cancellations; educate patients on insurance coverage and test preparations; answer phones and respond to routine requests; maintain confidentiality of patient information.
Seniority
Entry-level, individual contributor