Customer Relations Team Lead
Core
Lead a retail department by directing associates on merchandising, inventory, pricing, and customer service to achieve sales and margin goals.
Role type
Retail department team lead
Builds
In-store customer experiences and departmental sales performance
Domain
Retail
Deliverable
product features
Required skills
Merchandising, inventory control, staff coaching, customer service, sales analysis, scheduling, performance evaluation
Preferred skills
Supervisory experience
Technologies
Point of sale systems, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to department associates, execute merchandising directives, resolve customer and associate issues, coordinate special events, maintain pricing and inventory accuracy, coach and train staff, prepare work schedules and performance appraisals