Bilingual Customer Support Specialist - Overnights
On-site
Core
Bilingual customer support specialist handling overnight shifts to process orders, provide product recommendations, and resolve account inquiries via phone, email, and chat.
Role type
Customer Support Specialist
Builds
Customer relationships and order fulfillment solutions
Domain
Logistics and Industrial Distribution
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), problem-solving, active listening, account management, product knowledge, digital navigation
Responsibilities
Process customer orders, make product recommendations, handle account inquiries, build business relationships over phone/email/chat, help customers navigate the website
Seniority
Entry-level to Mid-level