Customer Service Representative - Bilingual
Core
Handle customer inquiries, process orders, and provide product recommendations via phone, email, and chat.
Role type
Bilingual customer service representative
Builds
Customer relationships and order fulfillment
Domain
Logistics and industrial supply distribution
Deliverable
client delivery
Required skills
Problem-solving, active listening, verbal and written communication, bilingual fluency (English/Spanish)
Preferred skills
Prior customer service experience, familiarity with online ordering platforms
Responsibilities
Process customer orders, answer product and shipping questions, navigate customers through the website, build business relationships over phone/email/chat
Seniority
Entry-level, trainable
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