IT Service Ops Specialist
Core
Provides 7x24x365 monitoring and operational support for enterprise systems, applications, and infrastructure components, responding to alerts and implementing approved changes.
Role type
IT Service Operations Specialist (Shift Support)
Builds
Operational stability and uptime for enterprise IT infrastructure
Domain
IT Operations / Data Center / Infrastructure
Deliverable
infrastructure
Required skills
Multi-platform system monitoring, batch job execution, backup management, change implementation, incident response, documentation maintenance, tape inventory management, report generation
Preferred skills
Data Center Certification, ITIL V3 Foundations, Major Incident Management experience
Technologies
Multi-platform environments, MS Office suite
Responsibilities
Monitor enterprise systems and infrastructure components; Execute defined processes, procedures, batch jobs, and backups; Implement approved changes to systems; Record problems and actions taken; Support collection and reporting of operational metrics; Maintain computer operations documentation; Manage tape inventory and rotation; Communicate outages to users
Seniority
Entry-level to Junior, hands-on IC
