Program Manager - Patient Experience
Core
Drive management and execution of programs to achieve goals related to patient, family, and member experience at Stanford Health Care.
Role type
Program Manager (Patient Experience)
Builds
Strategic initiatives for patient and staff experience, including digital and non-digital projects
Domain
Healthcare
Required skills
Program management, cross-functional collaboration, process improvement, data analysis, design thinking, stakeholder management, strategic planning
Preferred skills
Master's degree in health care administration, experience with C-I-CARE standards
Technologies
None stated
Responsibilities
Manage online projects for patient experience (modeling personas, design, content, analysis, testing), define requirements with technical stakeholders, collaborate with technology organization using design thinking, design presentation reports for senior management, identify process improvement opportunities, provide program leadership for strategic improvement programs
Seniority
Mid-level (3+ years experience)