TECH SOLUTIONS SPECIALIST
Core
Provide onsite technical support, troubleshooting, and maintenance for Windows/Mac desktops, mobile devices, and networking equipment in a healthcare setting.
Role type
Senior IC IT Support Specialist (Desktop/Mobile/Network)
Builds
Reliable computing environments for end-users and clinical staff
Domain
Healthcare IT / Desktop & Mobile Support
Required skills
Windows/Mac OS troubleshooting, hardware repair, mobile device management, network troubleshooting, security implementation, asset management, OEM coordination
Preferred skills
CompTIA A+, Windows certification, healthcare IT experience
Technologies
Windows 10/11, macOS, HP/Dell/Tangent/Apple hardware, Cisco routers/switches/WAPs, Infoblox, Zoom/Teams/Vidyo, MDM solutions
Responsibilities
Perform onsite installation, configuration, and repair of desktops, laptops, tablets, and peripherals; troubleshoot and resolve help desk tickets; maintain network devices (routers, switches, wireless); manage asset lifecycle and audits; provide end-user training and support; coordinate OEM parts and vendor labor; support telemedicine/AV equipment.
Seniority
Mid-level, hands-on IC