Patient Access Representative Lead
Core
Lead Patient Access Services Representative responsible for patient admissions/registration, insurance verification, financial counseling, and leading team operations within a healthcare setting.
Role type
Senior IC Patient Access Services Lead
Builds
Patient registration workflows, admission processes, and financial clearance for medical care
Domain
Healthcare / Patient Access Services
Deliverable
product features
Required skills
Patient registration workflows, insurance benefits verification, financial counseling, team leadership, KPI reporting, system testing coordination, quality review, scheduling management, complex problem solving, multitasking
Preferred skills
Bilingual (English and Spanish), Epic proficiency, Microsoft applications expertise
Technologies
Epic, POS payment systems, web-based screening tools, Microsoft Word, Excel, PowerPoint
Responsibilities
Handle routine and complex patient admissions/registration, assist with service escalations, lead team meetings and mentor peers, draft and report KPIs, perform quality reviews, coordinate patient care with clinical partners, manage staffing schedules
Seniority
Senior, hands-on IC with leadership responsibilities