Digital Success Partner, Radiology/Rad Oncology
Core
Business relationship manager and connective layer between clinical stakeholders, application teams, and Technology & Digital Services (TDS) to define problems, manage stakeholder relationships, and ensure customer success in the digital space.
Role type
Senior Individual Contributor Business Relationship Manager / Digital Success Partner
Builds
Digital solutions and operational improvements for core clinical areas, Oncology, Transplant, Imaging, Pathology, and other health system functions
Domain
Healthcare IT / Radiology / Rad Oncology
Deliverable
product features
Required skills
Stakeholder relationship management, problem definition, critical thinking, conflict navigation, peer-to-peer influence, status communication, AI tool utilization, ServiceNow fluency
Preferred skills
Clinical operations background, informatics experience, governance forum participation
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in a primary domain and provide backup coverage in a secondary domain; Proactively identify opportunities where technology can improve operations before requests are surfaced; Maintain current understanding of clinical and operational needs including workflow pain points; Provide concise status communication to leaders regarding issues, risks, and progress; Work fluently in ServiceNow to monitor ticket status and add context; Serve as a liaison between operations, informatics, and TDS leadership to surface needs and clarify issues; Lead problem definition to distinguish between technology fixes and operational fixes; Facilitate resolution of disagreements between operators regarding problem statements; Transition ownership of execution discussions to project teams once prioritized; Maintain understanding of the organization's AI strategy and available tools.
Seniority
Senior, hands-on IC