Digital Success Partner, Specialty Diagnostics
Core
Business relationship manager and connective layer between clinical stakeholders, application teams, and Technology & Digital Services (TDS) to define problems, manage stakeholder relationships, and ensure customer success in the digital space.
Role type
Senior individual contributor business relationship manager (healthcare IT)
Builds
Digital solutions and operational improvements for clinical and operational domains
Domain
Healthcare IT / Clinical Operations
Deliverable
product features
Required skills
Stakeholder relationship management, problem definition, critical thinking, conflict navigation, cross-functional collaboration, status communication, AI tool utilization
Preferred skills
Experience with ServiceNow, knowledge of healthcare operational workflows, ability to synthesize complex information
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in a primary domain and provide backup coverage in a secondary domain; Proactively identify opportunities where technology can improve operations; Provide concise status communication to leaders and stakeholders; Work fluently in ServiceNow to monitor ticket status and add context; Serve as a liaison between operations, informatics, and TDS leadership to surface needs and clarify issues; Facilitate resolution of disagreements between operators regarding problem definitions; Transition ownership of project discussions to the project team once execution begins; Lead problem definition to clarify whether an issue requires a technology or operational fix; Maintain current understanding of the organization's AI strategy and available tools.
Seniority
Senior, hands-on IC