Digital Success Partner, Ambulatory Services
Core
Business relationship manager owning stakeholder relationships, problem definition, and communication for a primary domain within IT Applications, acting as a connective layer between clinical stakeholders, application teams, and Technology and Digital Services.
Role type
Senior individual contributor business relationship manager (healthcare IT)
Builds
Digital solutions and operational improvements for core clinical areas, Oncology, Transplant, Specialty Services, Imaging, Pathology, Patient Access, Revenue Cycle, Quality/Population Health, HR, Supply Chain, and Finance.
Domain
Healthcare operations and IT applications
Deliverable
product features
Required skills
Stakeholder relationship management, problem definition and scoping, critical thinking, conflict navigation, peer-to-peer influence, status communication, ServiceNow fluency, cross-functional collaboration, AI tool utilization
Preferred skills
Experience in technical analyst, clinical operations, informatics, or informatics education roles
Technologies
ServiceNow, AI-enabled tools
Responsibilities
Own stakeholder relationships in a primary domain and provide backup coverage in a secondary domain; maintain understanding of clinical and operational needs including workflow pain points; provide concise status communication to leaders and stakeholders; work fluently in ServiceNow to monitor ticket status and add context; proactively communicate on behalf of TDS across tickets, projects, and programs; serve as a liaison between operations, informatics, application teams, and TDS leadership; work with Medical Informatics Directors and Nurse Informaticists; lead problem definition to clarify if an issue requires a technology or operational fix; facilitate resolution of disagreements between operators; transition ownership of project discussions to the project team once execution begins; participate in governance forums to support operations.
Seniority
Senior, hands-on IC
