Director - Finance Shared Services & Experience (ServiceNow) (Remote)
Core
Strategic and operational leadership for AskFinance, the finance shared services function supporting Stanford Health Care Finance, focusing on service delivery, case management, and continuous improvement.
Role type
Director, Finance Shared Services & Operations
Builds
Finance shared services capabilities, service delivery models, and operational processes for Stanford Health Care
Domain
Healthcare Finance / Shared Services Operations
Deliverable
dashboards & analysis
Required skills
Service delivery leadership, case management, process standardization, stakeholder partnership, team leadership, continuous improvement, operational metrics governance
Preferred skills
Healthcare finance shared services experience, ERP support, service desk operations, service management tools
Technologies
ServiceNow (implied by title and context of shared services tools)
Responsibilities
Lead AskFinance operations including intake, triage, and case management; Establish service levels, metrics, and governance; Develop standardized procedures and workflows; Partner with finance leaders to define support models; Lead team development and culture; Drive continuous improvement and strategic roadmap for shared services
Seniority
Director, strategic leadership with hands-on operational oversight