Tracker Service Manager
Core
Manages daily operations, inventory, service, warranty, rigging, delivery, and parts activities for the Boat Service area in a Bass Pro Shops or Free Standing Store.
Role type
Service area manager (retail boating)
Builds
Service and parts sales, inventory control, and customer delivery experiences
Domain
Retail boating / Marine services
Deliverable
product features
Required skills
Inventory management, scheduling, team supervision, financial goal tracking, warranty claim processing, customer service, PC-based inventory/POS systems
Preferred skills
Supervisory experience, retail boating industry experience
Responsibilities
Provide daily supervision and direction to service associates; schedule and assign service/rigging/warranty work orders; manage unit and parts inventories; ensure timely warranty claim submissions and payments; coordinate special events like boat shows; coach and train associates; resolve customer and associate issues.
Seniority
Mid-level, hands-on IC