Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs for boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership)
Builds
Customer delivery experiences and service repair workflows for marine and recreational vehicles
Domain
Retail / Marine & Recreational Vehicles
Deliverable
product features
Required skills
Inventory management, Pre-delivery inspection (PDI), Customer service, Parts sales assistance, Documentation handling, Data entry
Preferred skills
Knowledge of marine vehicle operation and maintenance, Rigging and accessory mounting
Technologies
Dealership Management System (IDS)
Responsibilities
Greet and assist customers with service, warranty, and parts inquiries; Conduct final PDI and inspect detailing of new units; Affix bar code labels and update inventory status; Prepare Owner's Delivery Packet and delivery documents; Explain unit operation and maintenance procedures to customers; Assist with warranty repair authorization and work order creation; Process parts sales and payments; Maintain clean work area.
Seniority
Entry-level
