Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs on boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist
Builds
Boat, motor, trailer, and ATV/UTV units for retail customers
Domain
Marine retail and recreational vehicle service
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer greeting, phone and in-person communication, data entry in dealership management systems, parts sales assistance, payment processing, work order creation, warranty policy knowledge, physical lifting up to 50 pounds
Preferred skills
None stated
Technologies
Dealership Management data entry system (IDS)
Responsibilities
Greet new unit delivery, service, warranty, and parts customers; Answer service and warranty questions; Assist Receiving Dept. with unloading and VIN verification; Affix bar code labels and update lot location; Maintain unit inventory status; Print delivery schedules; Conduct final PDI and inspect detailing; Confirm rigging and accessory mounting; Prepare Owner's Delivery Packet; Explain unit operation and maintenance; Assist with documentation of repair concerns; Assist with warranty repair authorization; Assist with parts receiving and sales; Accept payments and compile batch reports; Ensure no unit is released until payment is received; Maintain clean work area.
Seniority
Entry-level, hands-on IC