Service Specialist
Core
Assists in Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and customer support for service/warranty repairs on boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership Operations)
Builds
Unit delivery schedules, delivery documents, repair work orders, and inventory records for Bass Pro Shops dealerships.
Domain
Retail / Marine Equipment / Automotive Service
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer service, data entry in Dealership Management systems, parts handling, warranty policy knowledge, basic math calculations
Preferred skills
None stated
Technologies
IDS (Dealer Management System)
Responsibilities
Greet and assist customers with service/warranty inquiries; conduct final PDI and inspect unit condition; affix bar code labels and update inventory status; prepare Owner's Delivery Packet and delivery documents; assist with repair documentation and work order creation; manage parts receiving and sales; ensure payment verification before unit release.
Seniority
Entry-level, general supervision