FT Team Lead Customer Service
Core
Lead a retail department team in a store, managing daily operations, sales goals, inventory, and customer service experiences.
Role type
Retail Team Lead / Department Manager
Builds
In-store retail operations and customer shopping experiences
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Team leadership, sales goal achievement, inventory management, customer service, merchandising, staff scheduling, performance coaching, conflict resolution, product knowledge training
Preferred skills
Supervisory experience
Technologies
Electronic point of sale (POS) systems, inventory management systems, spreadsheets
Responsibilities
Provide daily direction to department associates; execute merchandising directives and maintain plan-o-grams; support achievement of sales, margin, and inventory goals; coach and train staff; resolve customer and associate issues; manage weekly work schedules; conduct product demonstrations.
Seniority
Mid-level, hands-on IC with supervisory duties