Customer Service Representative
Core
Serve as a key contact and liaison for customers, ensuring total satisfaction by handling requests, entering orders, and providing support in a timely, professional, and courteous manner.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment for Graybar goods and services
Domain
Industrial electrical distribution / B2B sales support
Deliverable
client delivery
Required skills
Strong communication skills, ability to handle variety of customer situations with enthusiasm and tact, order entry, pricing, expediting, billing, order maintenance, credit and claims handling
Preferred skills
Retail or counter sales experience, 2 year or 4 year degree
Responsibilities
Handle incoming and outgoing customer calls and written correspondence, take an active role in selling Graybar goods and services on inbound calls, provide support on product selection and application, coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims