Retail Manager- CLUB Membership
Core
Oversee and drive the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout the retail store, while supporting the entire team during Manager on Duty shifts.
Role type
Retail Manager (Club Membership Program)
Builds
CLUB customer loyalty program operations and in-store customer experience
Domain
Retail / Outdoor recreation / Customer loyalty
Deliverable
product features
Required skills
Customer service, team leadership, coaching and training, multi-tasking, metrics and compliance analysis, recruiting and retention, data analysis, financial calculations, inventory management, public speaking
Preferred skills
Servant leadership, empathy, transparency, honesty, resilience
Technologies
Electronic point of sale systems, inventory management systems, spreadsheets, word processing
Responsibilities
Exemplify CLUB Customer Service standards and promote exclusive benefits; Actively listen to customers and develop strategies to improve the CLUB experience; Collaborate with partners to execute onsite and offsite CLUB events; Build relationships with General Managers and outfitters to gain influence; Train new Outfitters on CLUB programs and recognize their contributions; Create strategies for recruiting and retaining CLUB Outfitters; Design and execute strategies to meet key CLUB metrics and analyze daily reporting; Execute CLUB operational and compliance programs including instant issuance and inventory management.
Seniority
Mid-level Manager, hands-on leadership