Retail Sales Manager
Core
Leads store operations and sales culture for a creative arts retail store, driving customer experience and operational execution.
Role type
Retail Sales Manager
Builds
In-store sales, customer experiences, and operational continuity for a creative arts retail chain.
Domain
Retail / Creative Arts & Crafts
Deliverable
product features
Required skills
Retail leadership, team coaching, SOP adherence, customer experience management, POS system operation, inventory management, loss prevention, omni-channel fulfillment, event management
Preferred skills
None stated
Technologies
POS systems, Self-Checkout systems
Responsibilities
Lead and manage adherence to Standard Operating Procedures (SOPs), model and coach best-in-class Customer Experience and selling behaviors, provide Manager-on-Duty coverage, oversee Balloons business and birthday party operations, drive sales in the Knit & Sew Shop, ensure efficient execution of BOPIS and Same Day Delivery, train and develop team members, partner in maintaining Asset Protection practices
Seniority
Mid-level, hands-on IC