About the job
Core
Managing hotel front desk operations including check-in/out, reservations, room assignment, OTA/PMS management, guest inquiries, and complaints.
Role type
Front Desk Operator
Builds
Guest check-in/out processes, room assignments, and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
OTA/PMS operation, guest inquiry handling, complaint resolution, room and ancillary revenue management, housekeeping coordination, co-living/co-working space management, customer experience (CX) management, customer review and VOC analysis, service quality improvement
Preferred skills
3-star+ hotel front desk experience, long-stay facility (residence/hotel) experience, online booking channel (OTA) experience, English speaking, Chinese or Japanese speaking