Executive IT Support Technician
Core
Provide advanced technical support for complex hardware, software, and network issues while leading and mentoring technical support teams.
Role type
Senior IT Support Technician (Team Lead)
Builds
Efficient operation of IT systems, MDM, iOS, Linux, A/V, and executive support environments
Domain
Corporate IT / Space & Defense Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, project management, team leadership, MDM, iOS, Linux, A/V support, executive support
Preferred skills
CompTIA A+, CompTIA Network+, Azure Administrator, ITSM practices, remote support tools, mobile device management
Technologies
Windows, macOS, Linux, MDM solutions, A/V systems, remote support tools
Responsibilities
Resolve complex hardware, software, and network issues; lead and mentor technical support teams; manage IT support projects; diagnose and resolve complex technical problems; provide specialized support in MDM, iOS, Linux, A/V, and executive support; document support requests and resolutions.
Seniority
Senior, hands-on IC with leadership responsibilities