About the job
Core
Managing EV charging station operations, fault resolution, and customer support to ensure high uptime and user satisfaction.
Role type
Senior EV Charging Station Operations & Technical Support Specialist
Builds
Reliable EV charging infrastructure and customer service experiences
Domain
Electric Vehicle (EV) charging infrastructure and operations
Required skills
EV charging system knowledge, fault diagnosis and repair, customer relationship management, data analysis, process improvement, technical documentation, remote troubleshooting, field service coordination
Preferred skills
Advanced Excel/PPT, maintenance computing systems proficiency, strong communication skills, leadership certification (e.g., Leaders Manager, EV Charging Facility Manager)
Technologies
Maintenance computing systems, SSOS, Excel, PPT
Responsibilities
Manage charging station faults (HMG, HEC, slow chargers) including intake, action planning, and feedback; Provide remote technical support and RCA for malfunctions; Conduct field quality management and data analysis to reduce error rates; Liaise with R&D for root cause improvements; Manage customer complaints and feedback; Prepare operational reports and conduct monthly quality meetings with clients.
Seniority
Mid-level, hands-on IC with 2+ years in customer management or 1+ year in field service/EV charging