About the job
Core
Managing front desk operations for hotel check-ins/check-outs, reservations, and room assignments; operating OTA/PMS systems; handling guest inquiries and complaints; managing room revenue and housekeeping vendors; overseeing co-living and co-working space operations including member management and facility usage; monitoring customer experience (CX) through reviews and VOC analysis to improve service quality.
Role type
Front Desk Operations Manager (Hotel/Co-living/Co-working)
Builds
Guest check-in/out processes, reservation systems, room assignments, co-living/co-working space utilization, customer experience initiatives
Domain
Hospitality + Co-living/Co-working
Deliverable
product features
Required skills
Hotel front desk operations, OTA/PMS system management, guest relations, complaint resolution, revenue management, vendor coordination, co-living/co-working space management, customer experience (CX) analysis, service quality monitoring
Preferred skills
3-star+ hotel front desk experience, long-term stay facility (residence hotel/service apartment) operations, online booking channel (OTA) management, English conversation, Chinese or Japanese language skills
Technologies
OTA systems, PMS systems
Responsibilities
Handle hotel check-ins/check-outs and room assignments, operate OTA and PMS systems, respond to guest inquiries and complaints, manage room revenue and housekeeping vendors, oversee co-living and co-working space operations, monitor and analyze customer reviews and feedback to improve service quality
Seniority
Mid-level, hands-on IC
