Coordinateur de Programme, Bilingue - Program Coordinator
Core
Administrative and operational support for patient care programs and clinical sites in Canada, including patient record management, call handling, and clinic logistics.
Role type
Senior Administrative Coordinator (Healthcare/Pharma)
Builds
Patient support programs and clinical operations
Domain
Healthcare / Pharmaceutical distribution
Required skills
CRM management, adverse event reporting, call center operations, inventory management, regulatory compliance, Microsoft Office Suite, bilingual communication (English/French)
Preferred skills
Salesforce experience, pharmaceutical industry knowledge, ISO certification support
Responsibilities
Create and maintain patient records in CRM, execute administrative tasks for patient program progression, handle inbound/outbound calls and faxes, process copayment requests, audit reports for errors, manage clinic supplies and equipment, prepare medications for appointments, transport medical samples, maintain temperature logs for refrigerators, support ISO certification audits.
Seniority
Mid-level, hands-on IC