Managing Director, IT Solution Architecture - Global Services
Core
Leads technology strategy, architecture, and delivery for Applied Materials' global service organization, enabling scalable operations for 10,000+ field engineers and a large installed base.
Role type
Managing Director, IT Solution Architecture
Builds
Scalable, reliable, and intelligent service operations supporting global field engineering
Domain
Semiconductor equipment manufacturing / Industrial services
Deliverable
production ML models | product features | infrastructure
Required skills
Enterprise IT leadership, SAP S/4HANA service architecture, Field Service Management (FSM) processes, AI/ML application in operations, Global cross-functional initiative leadership, Industrial/manufacturing environment experience
Preferred skills
SAP CRM service experience, Legacy FSM tool migration, SAP FSM/ServiceMax/Salesforce Field Service/IFS platform expertise, GenAI implementation
Technologies
SAP S/4HANA, SAP CRM, SAP FSM, ServiceMax, Salesforce Field Service, IFS, AI/ML, GenAI
Responsibilities
Define target-state architecture and multi-year roadmap for global service operations; Lead migration from customized SAP CRM and legacy FSM to SAP S/4HANA; Design integrated service processes spanning installed base, work orders, contracts, and billing; Drive practical AI use cases for technician assist, predictive maintenance, and parts optimization; Partner with Service Operations and Finance to translate business priorities into solution roadmaps; Build and lead a high-performing team of solution architects
Seniority
Senior, hands-on IC with leadership scope
