Senior Manager, Membership Operations
Core
Leads a team of five Membership Analysts to ensure post-onboarding data quality, resolve discrepancies affecting member access, and align membership processes with pharma partners.
Role type
Senior Manager, Membership Operations
Builds
Membership data quality processes, partner alignment workflows, and operational reporting.
Domain
Healthcare / Pharmaceutical Distribution / Membership Operations
Required skills
Team leadership and performance management, Data analysis and quality assurance, SQL and relational database knowledge, SLA and queue management, Contract review and logic validation, Stakeholder communication with pharma partners
Preferred skills
Master's degree in business administration, Experience in pharmaceutical distribution or GPO environments, Process redesign and documentation, Data governance or project management certification
Technologies
SQL, BI tools, Relational databases
Responsibilities
Lead, coach, and develop a team of five analysts; Oversee ongoing review of membership data to detect discrepancies; Serve as key contact for pharma partners on membership processes; Ensure all contracts are reviewed from a membership perspective; Oversee roster management and triage of membership inquiries; Define, track, and drive team KPIs including SLA performance; Proactively identify gaps and implement new processes to improve efficiency.
Seniority
Senior, hands-on IC with team leadership
