Director, Client Relations
Core
Leads client relationship management and operations strategy to improve end-to-end client outcomes, retention, and service performance.
Role type
Senior management director (client relations & operations)
Builds
Client success programs, standardized client journeys, and operational frameworks
Domain
Healthcare supply chain / pharmaceutical distribution
Required skills
Client relationship management, operations strategy, cross-functional alignment, performance forecasting, risk and compliance management, budgeting, talent management
Preferred skills
Master's degree in business/operations, Certified Customer Experience Professional, Six Sigma Green/Black Belt, Project Management Professional
Technologies
None stated
Responsibilities
Direct client relationship management roadmap and operating model; oversee client journeys, onboarding, support, and retention processes; drive cross-functional decisions to resolve lifecycle issues; manage managers and build succession pipelines; direct risk, compliance, and continuous improvement actions; support business development and revenue growth initiatives; develop annual resource and operating expense budgets.
Seniority
Director, management level