Mortgage Collection Representative
Core
Mortgage Collection Specialist responsible for reaching out to customers to provide mortgage collection information, answer questions, and ensure documentation compliance.
Role type
Mortgage Collection Specialist
Builds
Mortgage collection process and customer clarity
Domain
Financial Services / Mortgage Lending
Deliverable
client delivery
Required skills
Mortgage collection experience, Mortgage lending experience, Attention to detail, Knowledge of mortgage collection policies and best practices, Knowledge of mortgage and collection laws and regulations
Preferred skills
Bachelor's degree, Demonstrated experience
Technologies
Microsoft Office applications
Responsibilities
Handle every step of the mortgage collection process with the Frost customer, Stay up to date with all mortgage collection policies and best rules of practice, Answer all customer questions pertaining to their mortgage or the collection process, Adhere to all mortgage and collection laws and regulations
Seniority
Entry-level to Mid-level