Associate Analyst, MAC and Network Payor Compliance
Core
Deliver daily customer support operations, sequence work, and resolve complex inquiries and escalations for distribution services.
Role type
Associate Analyst, customer support and operations
Builds
Customer support operations and service delivery
Domain
Healthcare distribution / Logistics
Required skills
Customer support, technical support, service operations, account maintenance, escalation management, audit record preparation, process documentation, operational data analysis, coverage coordination, cross-training
Preferred skills
IT service management certification, customer success certification, process improvement certification
Responsibilities
Deliver daily customer support operations, sequence work, rebalance assignments, and remove blockers; Resolve complex customer inquiries, technical support issues, installation exceptions, and service-related escalations; Act as first line escalation, triage issues, and document findings; Own preparation of audit-ready records, case logs, and operational updates; Translate business and policy changes into updated procedures and job aids; Diagnose recurring errors and control gaps using operational data; Lead day-to-day coverage coordination and support cross-training.
Seniority
Junior, individual contributor