Caseworker
Core
Manage assigned projects and cases, providing telephone support for patient, healthcare professional, and funding body inquiries regarding funding, access, and compliance programs.
Role type
Senior IC case manager (pharmaceutical commercialization)
Builds
Patient support programs and compliance initiatives for pharmaceutical and biotechnology products
Domain
Healthcare / Pharmaceutical commercialization
Deliverable
client delivery
Required skills
Case management, clinical monitoring, adverse event reporting, data collection, telephone support, database documentation, market research implementation
Preferred skills
Pharmaceutical distribution industry knowledge, automated warehouse operating system familiarity, business and financial acumen, analytical and mathematical skills
Technologies
Microsoft Word, Excel, Outlook, PowerPoint, program-specific databases
Responsibilities
Manage assigned projects and/or cases; implement call-centre programs for patient and funding body support; administer case-management protocols including clinical monitoring and adverse event reporting; document activities in program-specific databases; participate in training new caseworkers; report adverse events to assigned units.
Seniority
Entry-level to Mid-level, hands-on IC
