OneSource Support Specialist (CST)
Core
Deliver personalized Patient Support Program (PSP) support to patients with rare and ultra-rare diseases, ensuring treatment adherence and resolving non-clinical access issues.
Role type
Patient Support Specialist (Clinical Support)
Builds
Patient treatment journeys and adherence programs for rare disease therapies
Domain
Biopharmaceuticals / Rare Diseases
Required skills
Case management, Patient advocacy, Insurance reimbursement navigation, Adverse event reporting, CRM documentation, Cross-functional collaboration
Preferred skills
Rare disease experience, Managed care knowledge, Infused therapy reimbursement expertise, Call center experience
Technologies
CRM systems, PV Event Reporting Tools, Electronic messaging platforms
Responsibilities
Conduct patient onboarding and welcome calls, Enroll patients in financial assistance programs, Coordinate with healthcare providers for treatment access, Report adverse events, Maintain patient case status in CRM, Facilitate connections to patient communities and advocacy groups
Seniority
Mid-level, hands-on IC