Station Customer Service Lead
Core
Manage assigned shipments through completion, ensuring data accuracy, monitoring milestones, and resolving issues to support safe, timely, and reliable service.
Role type
Senior Coordinator, Customer Service Operations
Builds
End-to-end shipment execution and coordination
Domain
Healthcare logistics / Supply chain
Required skills
Shipment execution, milestone monitoring, issue escalation, root cause analysis, KPI tracking, workflow validation, documentation management, cross-functional coordination
Preferred skills
ITIL 4 Foundation, Lean Six Sigma Yellow Belt, COPC Customer Experience Practitioner
Technologies
Dashboards, action trackers, reporting systems
Responsibilities
Execute standard workflows from job entry through shipment completion; Validate shipment details, service needs, routing, and documentation; Monitor milestones and exceptions to reduce service risk; Work closely with Operations teams to resolve issues; Maintain accurate records in systems and reports; Support KPI reviews and corrective action plans; Participate in daily stand-up meetings and Tier meetings.
Seniority
Senior, hands-on IC
