Specialist II, End-User Support
Core
Diagnoses and resolves moderately complex hardware, software, application, and connectivity incidents for end users while fulfilling service requests like device configuration and access setup.
Role type
Specialist II, End-User Support (IT Operations)
Builds
Stable IT environment for end users
Domain
IT Operations / Systems Administration
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, application support, connectivity resolution, device configuration, software provisioning, access setup, peripheral installation, incident documentation, root cause analysis, process improvement
Preferred skills
IT operations certification, systems administration certification, CompTIA Server+, ITIL Foundation
Technologies
Service management systems, hardware, software, applications
Responsibilities
Diagnose and resolve moderately complex hardware, software, application, and connectivity incidents; fulfill service requests including device configuration and access setup; document incident details and resolution outcomes; identify recurring technical issues and recommend process improvements
Seniority
Mid-level, hands-on IC
