Product Owner - Customer Portal
Core
Evolve World Courier's customer-facing portal into modern, scalable, AI-enabled digital platforms for global logistics operations.
Role type
Senior Product Owner (Customer Portal)
Builds
Global Customer Portal, China-specific portal, shipment tracking, order management, and AI-driven customer assistance features.
Domain
Healthcare logistics / Pharma supply chain
Deliverable
product features
Required skills
Product ownership in agile environments, digital platform strategy, stakeholder engagement, global matrix organization experience, AI product development, regulated industry knowledge
Preferred skills
Project management certification, customer success management, service management, agile delivery certification
Technologies
AI/ML for customer assistance, event-driven notifications, chat-based support
Responsibilities
Manage product backlog and prioritize features, translate business needs into user stories, drive delivery with engineering/design/QA, define product vision and roadmap, lead AI-enabled product initiatives, ensure cross-product alignment
Seniority
Senior, hands-on IC with management experience
