Senior Engineering Manager - (Logistics, Service)
Core
Lead the domain behind HeroCare, an AI-powered platform assisting customer care agents, while managing the Logistics team to optimize last-mile delivery operations.
Role type
Senior Engineering Manager (Logistics & AI Platform)
Builds
AI-powered customer care agent platform and last-mile delivery systems
Domain
Logistics, Customer Service, AI/ML
Deliverable
production ML models
Required skills
Engineering leadership, scaling distributed systems, roadmap planning, team coaching, KPI/SLO definition, cross-functional stakeholder alignment, AI tooling application
Preferred skills
Customer care/agent-assist platform experience, global multi-timezone team leadership, competitive AI in customer service knowledge
Technologies
Agentic AI tooling, distributed production systems
Responsibilities
Guide continuous improvement of platform reliability and AI adoption; Establish and monitor KPIs and SLOs; Co-own domain vision and translate goals into roadmaps; Grow and coach engineering managers; Detect blockers and escalate cross-domain issues; Maintain engineering practices and security compliance
