Senior Customer Experience Researcher
Core
Define and conduct end-to-end mixed methods research to identify key insights and drive business strategy for a Fortune 10 healthcare company.
Role type
Senior Customer Experience Researcher (mixed methods)
Builds
Actionable research plans, statistical analysis, executive-level narratives, and evidence-based decision-making frameworks.
Domain
Healthcare / Customer Experience Research
Deliverable
dashboards & analysis
Required skills
Qualitative and quantitative research design, statistical analysis, research project management, strategic insight translation, cross-functional collaboration, executive communication
Preferred skills
Experience with research and analytics tools (Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL), portfolio demonstrating business impact
Technologies
Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL
Responsibilities
Partner with CX Leads to identify business challenges and develop research plans; Design and execute qualitative and quantitative studies (interviews, surveys, focus groups, journey mapping); Conduct statistical analysis to extract key insights; Build strong relationships with leaders across product, business, and marketing; Develop compelling reports and executive-level narratives; Advocate for customer perspectives while balancing business objectives
Seniority
Senior, hands-on IC
